Terms of use.

1. Acceptance of Terms

By accessing our website at coremlmsoftware.com, requesting a demo, or using the CoreMLM software platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use.

If you are using CoreMLM on behalf of a company or organisation, you confirm that you have the authority to bind that organisation to these terms.

If you do not agree to these terms, please do not use our website or services.

2. What CoreMLM Provides

CoreMLM Software provides a web-based platform designed for network marketing businesses. Our service includes:

• A member management system with network tree visualisation (genealogy, sponsor, and tree views)
• An automated commission engine for calculating and distributing earnings
• An e-wallet system for member fund management and withdrawals
• An admin dashboard for managing members, payouts, settings, and reports
• Supporting tools including e-pin system, CRM, support tickets, and multi-language functionality
• Initial setup, configuration assistance, and ongoing technical support as agreed in your service plan

The specific features available to you depend on the package you have agreed to. We reserve the right to add, modify, or remove features with reasonable notice.

3. Software License

When you subscribe to CoreMLM, we grant you a limited, non-exclusive, non-transferable license to access and use the platform for your own network marketing business operations.

This license does not allow you to:

• Copy, resell, sublicense, or redistribute the CoreMLM software to third parties
• Reverse engineer, decompile, or attempt to extract the source code of the software
• Use the software to build a competing product or service
• Remove or alter any copyright, trademark, or proprietary notices within the software
• Share your login credentials with people outside your authorised organisation

This license remains active as long as your account is in good standing and you continue to meet your payment obligations.

4. Your Account & Responsibilities

As a client of CoreMLM, you are responsible for:

• Account security — keeping your admin login credentials confidential. You are responsible for all activity that happens under your account.
• Accurate information — providing truthful and up-to-date business and contact details when setting up your account
• Your members — you are responsible for managing your own members, their registrations, their data, and their conduct within your network
• Legal compliance — ensuring your MLM business operates in accordance with the laws of Malaysia and any country where your members are based. CoreMLM provides the software — you are responsible for running a lawful business.
• Reporting issues — notifying us promptly if you suspect any unauthorised access to your account

If you become aware that your account has been compromised, contact us immediately at [email protected].

5. Acceptable Use

CoreMLM is provided for legitimate network marketing business operations. You agree not to use our platform for:

• Any activity that is illegal under Malaysian law or the laws applicable in your country
• Operating a pyramid scheme — a structure where the primary income comes from recruiting new members rather than selling actual products or services
• Money laundering, fraud, or any financial crime
• Sending unsolicited bulk messages or spam to members or leads
• Storing or distributing harmful, offensive, defamatory, or illegal content through the platform
• Attempting to gain unauthorised access to our systems, other clients' accounts, or any part of our infrastructure
• Overloading or disrupting our servers through excessive automated requests

We reserve the right to suspend or terminate accounts that violate these acceptable use terms, without prior notice if the violation is serious.

6. Payment & Refunds

Payment

Payment terms, pricing, and billing cycles are agreed between CoreMLM and each client individually at the time of onboarding. All fees are quoted in the agreed currency and must be paid by the due date specified in your agreement.

Late payments may result in suspension of your account. We will notify you before taking any action for non-payment.

Refunds

Because CoreMLM involves custom setup work and configuration for each client, we generally do not offer refunds once a software instance has been deployed and access has been provided.

However, if you experience a significant failure on our part — for example, a critical feature we committed to deliver is not delivered — we will work with you in good faith to resolve the issue, which may include a partial credit or arrangement. Each situation is handled individually.

If you have a payment dispute, contact us within 14 days of the charge at [email protected].

Price Changes

We will give you at least 30 days' notice before changing the price of your subscription. You may choose to cancel before the new price takes effect.

7. Data Ownership

Your data belongs to you. All member data, commission records, transaction history, and business data you store within CoreMLM remains your property at all times.

We act as a data processor on your behalf. We process your data only to deliver the software service and do not use your business data for any other purpose.

Upon termination of your account, you may request a full export of your data before the account is closed. We will provide this export within 14 working days of your request. After the account is fully closed, data is deleted from our servers within 30 days.

8. Intellectual Property

The CoreMLM software, including its design, code, features, branding, and documentation, is the intellectual property of CoreMLM Software. All rights are reserved.

Your company name, logo, and branding that you provide for customisation within the software remain your property. By providing these to us, you grant CoreMLM a limited license to use them solely for the purpose of configuring and displaying your software instance.

Nothing in these Terms transfers ownership of CoreMLM's intellectual property to you, or your intellectual property to us.

9. Uptime & Service Availability

We aim to keep CoreMLM available at all times and work to maintain high uptime. However, we do not guarantee 100% uninterrupted availability. Scheduled maintenance, server upgrades, or events beyond our control (such as data centre outages or internet infrastructure failures) may cause temporary downtime.

Where planned maintenance is required, we will notify you in advance. Emergency maintenance may be carried out without prior notice if it is necessary to protect the security or stability of the platform.

We are not liable for losses or disruption caused by downtime outside of our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, CoreMLM Software shall not be liable for:

• Loss of revenue, profits, or business opportunities resulting from your use of the platform
• Any indirect, incidental, or consequential damages arising from use or inability to use the service
• Actions taken by your members within your network
• Losses caused by your failure to maintain account security
• Data loss resulting from events outside our control, including hardware failure or third-party infrastructure issues

In any case where CoreMLM is found to be liable, our total liability to you shall not exceed the total amount you have paid us in the 3 months preceding the claim.

11. Termination

Termination by you

You may cancel your CoreMLM subscription at any time by contacting us. Please give us reasonable notice (we recommend at least 14 days) so we can arrange a data export for you before your account closes.

Termination by CoreMLM

We may suspend or terminate your account if:

• You breach any of these Terms of Use and fail to remedy it within a reasonable time after we notify you
• Your payment is overdue and you do not respond to payment reminders
• We have reasonable grounds to believe your use of the platform is illegal or causing harm
• We are required to do so by law or a regulatory authority

In cases of serious breach (e.g. illegal activity), we may terminate immediately without notice. In other cases, we will give you at least 7 days' written notice.

Effect of termination

When an account is terminated, access to the software is removed. You have 14 days to request a data export. After that, your data will be permanently deleted from our servers within 30 days.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of CoreMLM shall be subject to the exclusive jurisdiction of the courts of Malaysia.

If any part of these terms is found to be unenforceable under Malaysian law, the remaining parts continue to apply in full.

13. Changes to These Terms

We may update these Terms of Use from time to time. When we make significant changes, we will notify active clients by email and update the "Last updated" date at the top of this page.

If you continue using CoreMLM after updated terms take effect, you are considered to have accepted them. If you disagree with updated terms, you may cancel your account before they take effect.

14. Contact Us

If you have any questions about these Terms of Use, or need to discuss anything related to your account, please reach out to us: